Terms of Service

1. Acceptance of Terms & Entity Information

These Terms of Service ("Terms") constitute a legally binding agreement between your business organization ("Client", "you", or "your") and B2Z Connect Software Technologies ("we", "us", or "our"), having its registered office at 2228/2b, west 3rd street, Pudukkottai, Tamilnadu, India, operating the platform accessible at https://b2zconnect.com.

By accessing or utilizing our middleware platform, management dashboards, webhook connectors, conversational customer care tools, or REST APIs, you acknowledge that you have read, understood, and agree to be bound by these Terms and our companion Privacy Policy.

2. Managed Account Provisioning & Dual Authentication

B2ZConnect operates on a closed, managed-tenant architecture designed for authenticated enterprises and commercial clients:

• Invite-Only Onboarding: Direct public self-registration is closed. Tenant accounts and store environments are provisioned via administrative partner invitation tokens or direct managed setup.
• Dual Authentication Controls: Access to messaging triggers is strictly secured through dual mechanisms: JSON Web Tokens (JWT) for dashboard management sessions, and cryptographic SHA-256 hashed API keys (X-API-Key) for external Point of Sale (POS), ERP, and billing webhook dispatches.
• Credential Safeguarding: You are solely responsible for safeguarding your login credentials, secret API keys, and access tokens. Any actions executed under your tenant credentials are legally attributed to your account.
• Account Deletion & Termination: Registered business owners can permanently delete their business account and associated tenant data at any time via Settings → Account Management tab, or by contacting our team at admin@b2zconnect.com. Upon deletion, API credentials and messaging triggers are immediately deactivated.

3. Platform Architecture & Service Window Rules

B2ZConnect provides high-performance middleware connecting external business software to telecommunications and WhatsApp gateways:

• Asynchronous Ingestion & Queuing: External POS and billing trigger webhooks are ingested with an immediate response and queued via dedicated AWS SQS message pipelines for reliable asynchronous worker dispatch, without blocking retail checkout counters.
• 24-Hour Customer Care Window: In compliance with Meta WhatsApp Business policies, free-form conversational 1-to-1 live chat replies are permitted exclusively within twenty-four (24) hours of an inbound message from an end customer. Once this window expires, the conversational composer is automatically locked, and subsequent outreach must utilize Meta-approved transactional or utility templates.
• Ephemeral Media Streaming: Inbound media attachments are streamed on-demand directly from Meta Graph API endpoints to browser sessions without permanent third-party cloud bucket persistence, optimizing speed, privacy, and operating overhead.

4. Responsible Communication & Anti-Spam Obligations

B2ZConnect bridges your business with your end customers (B2B2C communication). Protecting end consumers from unsolicited, deceptive, or intrusive messaging is fundamental to our platform:

5. Regulatory Compliance (TRAI DLT & Meta WhatsApp)

Clients must maintain strict compliance with applicable telecommunications and platform standards:

• TRAI & DLT Guidelines (India): All transactional and commercial SMS traffic must utilize registered Principal Entity (PE) IDs, approved 6-character sender headers, and registered DLT content template IDs in compliance with the Telecom Commercial Communications Customer Preference Regulations (TCCCPR, 2018).
• Meta Developer & Business Terms: WhatsApp usage must conform to Meta’s Business Terms, Platform Terms, and WhatsApp Business Messaging Policies. Any violation resulting in WABA suspension by Meta remains the sole responsibility of the client.
• Digital Personal Data Protection Act, 2023: As the Data Controller (Data Fiduciary), you are legally responsible for processing your customers' personal data fairly, maintaining opt-in proof, and responding to data erasure requests.

6. Prepaid Wallet & 100% Value Credit on Recharges

B2ZConnect utilizes a transparent, automated prepaid messaging wallet model:

• Atomic Balance Deductions: Message dispatches atomically deduct the applicable per-message cost (carrier pass-through charge + platform markup + statutory GST) prior to queueing. If your wallet balance is insufficient, outbound requests are rejected immediately.
• Direct Meta Embedded Signup Clients: For clients onboarded via direct Meta Embedded Signup, carrier conversation fees are charged directly to your payment method on file with Meta, and B2ZConnect debits only our platform processing markup from your wallet.
• Automatic Refunds on Delivery Rejection: Messages definitively rejected before dispatch by upstream carrier gateways or Meta APIs are credited back to your prepaid wallet in accordance with our ledger accounting engine.

7. Wallet Refund Policy & Payment Cost Deductions

Because prepaid wallet credits are intended for active business messaging and allocate dedicated carrier capacity, the following refund rules strictly apply:

• No Self-Service Withdrawals: Wallet balances cannot be self-withdrawn or transferred back to bank accounts through dashboard buttons. Prepaid credits are non-transferable between independent tenant accounts.
• Refunds Restricted to Genuine Cases: Manual refunds of unutilized wallet balances to the client's source bank account are evaluated strictly on an exceptional basis for verified genuine situations (such as permanent cessation of business operations or proven accidental duplicate payment transactions). Requests must be submitted in writing with payment proof to support@b2zconnect.com.
• Platform Payment Cost Deduction (₹20 or 2%): To cover non-recoverable payment gateway handling fees, banking charges, and manual ledger reconciliation expenses, all approved manual refunds are subject to a mandatory platform deduction of ₹20 or 2% of the refunded amount (whichever is higher). The remaining net balance is remitted back to the original funding source within 7–10 business days.
• Promotional & Bonus Credits: Any promotional, goodwill, or trial credits issued by B2ZConnect hold zero cash value and are non-refundable under all circumstances.

8. Service Level & Reliability Targets

We maintain an enterprise-grade infrastructure designed for high availability:

• Uptime Target: We target 99.9% availability for core API ingestion and dashboard management.
• High-Throughput Ingestion: Ingestion pipelines are engineered for rapid webhook ingestion and non-blocking queue handoff under standard operating conditions.
• Upstream Dependencies: Delivery speed and final handset receipt depend on external telecom networks, device reachability, and Meta Cloud API operational status. Periodic scheduled maintenance is announced in advance via dashboard alerts.

9. Limitation of Liability & Indemnification

To the maximum extent permitted by applicable Indian law:

• No Indirect Damages: B2Z Connect Software Technologies and its directors, officers, and employees shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including lost profits, revenue, or goodwill, arising from gateway delivery delays, upstream network carrier outages, or client configuration errors.
• Liability Cap: Our total aggregate liability under these Terms shall not exceed the total platform markup fees paid by you to B2ZConnect during the one (1) month immediately preceding the event giving rise to liability.
• Client Indemnification: You agree to defend, indemnify, and hold harmless B2Z Connect Software Technologies from any claims, fines, regulatory penalties (including TRAI DLT penalties), or legal costs arising from: (a) message content dispatched by your account, (b) failure to obtain required customer opt-in consent, or (c) violation of Meta Platform Terms.

10. Governing Law & Dispute Resolution

These Terms shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of India. Any dispute, difference, or controversy arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Pudukkottai / Chennai, Tamilnadu, India.

11. Legal & Compliance Contact Details

For any questions, legal notices, or formal clarifications regarding these Terms of Service: